Service Purpose
We adhere to the customer-first service principle, providing professional, efficient, and friendly full-cycle services for all global customers, including pre-sales consultation, order guidance, after-sales problem solving, and product consultation, to ensure a pleasant shopping experience for every user.
Service Scope
1. Pre-sales Consultation：Provide product flavor, efficacy, brewing method, product specification, gift matching, discount activity, and free shipping policy consultation.
2. Order Service：Support order inquiry, order modification, order cancellation, address adjustment, and logistics tracking assistance.
3. After-sales Service：Handle product damage, missing goods, wrong shipment, quality problems, return and refund applications, and solve shopping doubts for customers.
4. User Feedback：Collect customer suggestions on products, services, and website experience, and continuously optimize product and service quality.
Service Response Time
Our customer service team works on US business hours. We will reply to all customer consultation messages and feedback within 24 hours and provide targeted solutions for your problems.
Service Standards
1. All customer service consultations are answered professionally and patiently, with no perfunctory reply or rude service.
2. Fairly treat all global customers, consistent service standards and preferential policies, regardless of regional differences.
3. For product quality and our responsible problems, we will take the initiative to bear the corresponding responsibilities and provide reasonable solutions.
Complaint & Suggestion Channel
If you are dissatisfied with our products or services, you can submit complaints and suggestions through our official customer service channel. We will verify and reply within 24 hours and properly handle your demands.
