Return Eligibility & Timeframe
We support a 30-day return and refund policy for all products. If you are not satisfied with your purchased tea products or receive defective/damaged goods, you can apply for a return or refund within 30 days of order delivery. All return applications must be initiated through our official customer service channel.
Qualified Return Conditions
1. The product is unused, unopened, and retains original packaging, labels, and complete accessories, suitable for secondary sales.
2. Damaged products, wrong shipments, or quality problems caused by our side can be returned or refunded directly without return shipping fees.
3. For personal reasons such as dislike of flavor or wrong purchase, customers need to bear the return shipping cost.
Unacceptable Return Situations
1. Products that have been opened, used, or damaged artificially.
2. Products exceeding the 30-day return window.
3. Customized products or exclusive limited gift sets (non-quality problems).
Refund Process
1. Contact our customer service to submit a return application and provide order number and product related pictures/videos.
2. After our team reviews and approves the application, we will inform you of the return address and processing steps.
3. After receiving and inspecting the returned goods, we will initiate the refund within 3–5 business days. The refund will be returned to your original payment account, and the arrival time is subject to the rules of your payment platform.
Partial Refund & Exchange
We support partial refunds for defective products and product exchange services. If you need to exchange goods, please contact customer service to confirm the exchange rules and inventory status.
